Privacy Policy
Welcome to Narrativa, owned and operated by Narrativa OÜ (“Narrativa”, “us” or “we”). This Privacy Policy describes how we collect, use, disclose, and protect personal information through our website, applications, chatbot, and other mechanisms associated with Narrativa (collectively, the “Service”). This Privacy Policy also applies to social media pages we control, email communications, or other communications where the link to this Privacy Policy is provided.
How do you accept this policy
By visiting the Narrativa website (the “Site”) or using the Service, including by registering or otherwise providing us with personally identifiable information (such as an email address), you agree to the terms and conditions of this Privacy Policy.
Non personal information that is collected
We collect information that is not personally identifiable in connection with use of the Site or the Service, such as device related information including browser type, IP address, and the date and time of use.
Personal information that is collected
If you choose to fill in our form, personal information such as your email address may be collected. We may also collect personal information if you contact us or otherwise provide it to us, for example by email.
Chatbot and artificial intelligence data
Our chatbot may use artificial intelligence technologies to generate responses.
- Responses are generated automatically.
- Outputs may not always be accurate or complete.
- Responses should not be relied upon as professional or regulatory advice.
Chatbot interactions may be logged and reviewed for quality, security, and compliance purposes.
How we use information we collect
We collect personal data you provide, along with technical and usage information from your interactions with the website. This data is used to operate the Site, deliver requested services, improve performance, and maintain security. Processing is based on contract performance, our legitimate interests, your consent where required, and compliance with legal obligations.
Personal information
We may use personal information to enhance the visitor experience of the Service, operate and maintain the Service, investigate and understand how the Service is used, monitor and protect the security and integrity of the Service, and analyze our business.
The Company may also use the information you provide to contact you regarding your interest in the Services and to send you information related to Narrativa.
We may disclose personal information as required by law or in response to legal process, such as a court order or subpoena.
We may share personal information with our corporate affiliates and business partners who provide services related to the Service, such as website hosting or payment processing. These business partners may not use personal information for purposes unrelated to the Service.
Information about our users, including personal information, may be disclosed or transferred to entities affiliated with Narrativa or as part of a merger, acquisition, change of control, financing, insolvency, bankruptcy, or sale of assets.
Except as described above, we will not sell or transfer your personal information to third parties.
Analytics
We may use collected information to improve the visitor experience of the Service, operate and maintain the Service, investigate how the Service is used, monitor security and integrity, and analyze our business.
We analyze traffic to the Site using services such as Google Analytics. Information collected may include session statistics, approximate geolocation, browser information, and device information to improve the usefulness of the Site and the Service.
Google Analytics is subject to Google’s Privacy Policy. More information can be found at https://www.google.com/policies/privacy/partners/.
We are not responsible for changes made to Google’s Privacy Policy and reserve the right to change analytics providers at any time without notice.
Cookies
We use essential cookies to make interactions with the Site easier and more meaningful. Cookies recognize your browser but do not personally identify you unless you choose to provide information through a form.
Chatbox
We use essential cookies to keep the chat running smoothly and securely. These cookies help us recognize your browser and maintain your session but do not personally identify you.
Sharing and disclosure
We may share personal data with:
- Third party service providers and subprocessors.
- Corporate affiliates.
- Legal authorities.
All subprocessors are contractually required to protect personal data.
Do not track
Some browsers offer a “Do Not Track” (“DNT”) option that sends signals to websites regarding tracking preferences. We do not currently respond to DNT signals because there is no consistent industry standard for compliance or interpretation. We will continue to monitor developments related to DNT technology.
How you can access or change the personal information that we have collected
Once you have registered with us, you may access and update your profile information. We may retain residual copies of outdated information on active servers or backup systems for a limited period.
Customer data
Customer data includes all information, including personal information, text, images, location data, or other files provided through use of the Service. You are solely responsible for ensuring that the personal information you provide complies with applicable privacy laws.
The Company does not independently collect this customer data and processes it only for the purpose of providing the Service.
Children
We do not knowingly collect personal information from children under the age of 13.
Data retention
We retain personal information for up to 2 years, after which it is securely deleted or destroyed.
Data security
We use industry standard physical, managerial, and technical safeguards to protect personal information. However, no method of transmission over the internet is completely secure, and you provide information at your own risk.
Depending on your location, you may have a legal right to receive notice of a security breach by email at [email protected].
Your European Union (EU) privacy rights
- Narrativa may collect personal information including name, address, email address, phone number, payment information, and organization details from customers who purchase services.
- We may also collect name, email address, and social media information from individuals who contact us by email, phone, or in person.
- Narrativa processes personal information in accordance with applicable EU privacy and data protection laws.
- Personal information is used to enhance the visitor experience, operate and maintain the Service, investigate Service usage, protect security and integrity, and analyze business performance.
- We may disclose personal information to affiliates and business partners solely for purposes related to the Service, such as hosting or payment processing.
- We may disclose personal information in response to lawful requests by public authorities, including for national security or law enforcement purposes.
- You may opt out of certain data collection and processing activities by contacting us at [email protected]. Some services may become unavailable as a result.
- You may request erasure of your personal data by emailing [email protected]. Requests will be processed in accordance with applicable law.
International visitors
This Service is operated by Narrativa OÜ, an Estonian company. By providing personal information, international visitors consent to the transfer and processing of their information in Estonia in accordance with this Privacy Policy and applicable EU data protection laws.
Updates to Privacy Policy
Narrativa reserves the right to update this Privacy Policy at any time. If changes significantly affect your rights or obligations, we will notify users by email or by posting a notice on the website before the changes take effect.
Contact
If you have any questions about this Privacy Policy, please contact us at [email protected].